TENET has signed a Master Services Agreement with Zoom Video Communications which will run for at least until the end of December 2024. This agreement enables TENET to offer Zoom's video conferencing services to eligible institutions in the higher education and research sectors.
What is the Zoom Service?
Zoom provides remote conferencing services using cloud computing. Zoom offers communications software that combines video conferencing, online meetings, chat, and mobile collaboration all with one easy-to-use platform. It offers quality video and audio performance across various operating systems, including Windows, Linux, Mac, iOS, Android as well as Zoom Rooms and H323/SIP room systems.
Zoom is easy to use and provides flexible work environments to ensure continuity of academic and research services and communications across your organisation.
Applying for the Zoom Service
Institutions that have a valid REN services agreement in place with TENET may apply for the service through their institutional IT department, which can log a request with our Service Desk.
Individual users who want to make use of the service will need to contact their home institution's IT help desk for support. If you are unaware of your local IT contact, then you may contact our Service Desk and we will direct you accordingly.
TENET can assist institutions with procuring Education Plan meeting licenses as well as optional add-on licenses viz. Large Meetings, Webinars, Zoom Rooms and H.323/SIP Room Connectors.
Getting help with Zoom
Staff and students using Zoom through their institution
If you're a user of the Zoom service looking for help, your first point of contact should always be your institutional IT help desk or the person at your institution responsible for administering your Zoom account. More often than not, they're in the best place to answer your questions.
You can also look through Zoom's own documentation at https://support.zoom.us/.
On occasion, and particularly during the pandemic, we've provided ad-hoc support on a best effort basis. However, TENET does not usually provide end-user support for its services; instead, it empowers institutional IT support staff to manage the services for their users in-house.
Institutional Zoom administrators
Zoom makes comprehensive documentation for account administrators available in its Learning Center at https://zoom.us/learningcenter.
If you're the designated contact for your institution and you're looking for information on licensing or other assistance, you can contact our Service Desk.
